Delivery, thoughtfully handled.

Our weekly dispatch cut-off is Friday at 3pm. Orders are not dispatched over weekends or on public holidays. Any orders placed during these times will be processed on the next working day.

Every order is carefully packed to protect the integrity of the fragrance and ensure it arrives in perfect condition.

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll look into it immediately.

Once your order has been dispatched, it remains the responsibility of the courier. However, we’ll always do our best to support and resolve any issues as quickly as possible.

Please ensure all shipping details are correct at checkout. We’re unable to make changes once an order has been dispatched.

If an order is returned to us due to incorrect or incomplete address details, additional shipping charges may apply.

Orders are shipped from our London warehouse. For deliveries outside of the United Kingdom, import duties, taxes, and local VAT may apply once your order reaches its destination.

Where applicable, these charges will either be included at checkout (DDP), or requested by the courier prior to delivery (DDU/DAP). You’ll be notified directly with the next steps to ensure a smooth delivery.

Europe and international shipping are coming soon.

If you have any questions around your order, delivery, or returns, please don’t hesitate to get in touch — we’ll always do our best to assist.

Email hiya@1981-fragrance.com