Refund policy
Returns & Refunds
Returns, made simple.
We want you to feel confident in every purchase. If something isn’t quite right, we’re here to help — with a straightforward and considered returns process.
Returns
Returns window
14 days from delivery
Condition
Unopened & unused
Eligibility
Original packaging required
Due to the nature of fragrance products, we’re unable to accept returns on items that have been opened or used.
Refunds
Processing
Issued once received & approved
Method
Original payment method
Timing
3–5 working days
Please allow additional time for your bank or payment provider to process the refund.
Faulty or Incorrect
Eligibility
Damaged, defective, or incorrect items
Action
Contact us immediately
Resolution
Replacement or refund
We may request images to help resolve the issue as quickly as possible.
How to return
To request a return, please contact us with your order number and details.
If approved, your item should be returned to:
Unit 54 Chocolate Studios
7 Shepherdess Place
London
N1 1LJ
Items must be unused and returned in their original packaging. For fragrance, this means the bottle remains unopened and the atomiser has not been used.
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
Exchanges
We offer exchanges on eligible items.
To request an exchange, please contact us with your order details and preferred replacement.
All items are inspected upon return and must be unused, with the original packaging intact. For fragrance, this means the bottle remains unopened and the atomiser has not been used.
Once approved, we’ll arrange your exchange.
Returns shipping
We recommend returning your item using a tracked and, where possible, insured service, as we’re unable to accept responsibility for items lost or damaged in transit.
If your return is due to a faulty or incorrect item, return shipping costs will be refunded.
For all other returns, including change of mind, shipping costs remain the responsibility of the customer.
Need help?
We’re here to help.
If you have any questions around your order, delivery, or returns, please don’t hesitate to get in touch — we’ll always do our best to assist.
Email hiya@1981-fragrance.com